Let Us Create Your Dream System

With over a decade of business and systems integration experience, Anchor Technology Group is the solution to a home designed for lifestyles of today and prepared for lifestyles of tomorrow.

Anchor Technology Group is a leader in home integration, specializing in the installation of structured wiring, house music, lighting & climate control, home theater, and home automation. By staying on the cutting edge of technology, we are able to meet the ever changing needs of our customers

We have a rare combination of engineers, systems designers and installers that provide creative designs, systems integration and flawless control of your home or business.

Company News

Dear Valued Control4 Customer
7/17/2014

Control4 OS 2.6 is now mid-way through External Beta at hundreds of sites. Dealer feedback has been consistent—our upcoming software delivers new levels of performance, functionality, usability, personalization, and consistency for Control4 customers. Our focus for 2.6 was to dramatically enhance the Control4 experience for both end-customers and our dealers—and we’re pleased to be tracking to make our newest software available very soon.

The simplified Upgrade Program provides

• Strong financial incentives for existing customers to upgrade their primary controller to an HC-250 or HC-800—saving $US 200 when upgrading to an HC-250, and saving $500 for an upgrade to an HC-800;

• An additional 10% off the MSRP for all Control4 products ordered at the time of the controller upgrade and on the same purchase order;

• No minimum purchase requirement for upgrading customers to enjoy the savings

NEST CEO Letter
04/3/2014

To the Nest community:

Since introducing the Nest Protect: Smoke + Carbon Monoxide alarm, we've heard touching stories from many of you about how we've helped keep you and your families safe. I consider your safety a huge part of my job and it’s something I think about and take pride in every day.

At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.

We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns. While we fix Nest Wave, we have also halted sales of all new Nest Protect alarms to ensure no one buys an alarm that needs an immediate update.

Here’s what this means for you:

If you have a Nest Protect connected to a Nest Account via Wi-Fi

Within 24 hours, Nest Wave will be automatically disabled. You don’t need to do anything and even with this feature disabled, our smoke alarm will continue to work very effectively, monitoring for increased levels of smoke and CO in the home. For more information, click here.

If you have a Nest Protect that is not connected to a Nest Account, or have since taken it offline

It’s very important that you immediately connect your Nest Protect to a Nest Account so we can remotely disable Nest Wave. Here are detailed instructions on how to connect your Nest Protect to a Nest Account quickly and easily. Our Customer Support team can also help you. For more information, click here.

If you have a Nest Protect that is not connected to a Nest Account and do not have access to Wi-Fi

If you are unable to immediately connect to a Nest Account, please discontinue use of your Nest Protect and we will give you a complete refund. To claim your refund, visit nest.com/contact/refund. For more information, click here.

If you want to buy a Nest Protect

Nest Wave is on by default in every alarm we sell. To ensure no one buys an alarm that needs an immediate update, we’ve decided to stop all sales while we fix this issue. For updates on availability, please check nest.com.

Once we have a solution that ensures Nest Wave works as intended, we will update our software to turn this feature back on. This will only happen after extensive testing and once we have received approval from safety agencies in the US, Canada and UK. We expect this to take at least two or three months and we’ll continue to update you as we have more information.

We're enormously sorry for the inconvenience caused by this issue. The team and I are dedicated to ensuring that we can stand behind each Nest product that comes into your home, and your 100% satisfaction and safety are what motivates us. Please know that the entire Nest team and I are focused on fixing this problem and continuing to improve our current products in every way possible. If you don’t want to keep your Nest Protect smoke alarm, we will give you a complete refund.

Our customer support team is available to help answer any and all questions you have, and we've posted detailed answers to some of the questions we anticipate here.

Thank you for your continued loyalty and support.

Tony Fadell

CEO

Nest Labs